I’m with you on it all except for the DQ thing. There’s two bits to that. One is that they kinda force you to do it. The renaming the cups into something they obviously know what you mean? Yeah that’s just annoying and no one cares. But if you don’t flip it you can get it in shit. Part of that is also due to number 2. Flipping it isn’t just a marketing trick, actually checks the ice-cream and stuff as well. If its freshly made and it flips but slides out then the machine isn’t setting the icecream to the right temperature and that can indicate other issues.
Like it’s ABSOLUTELY a marketing trick but it’s one that is forced on the employees. However at least this marketing trick has an actual secondary purpose instead of just being frilly bullshit for literally no reason.
I suspect insisting on the “correct” terminology is also a corporate requirement for the other two.
There’s a secondary benefit in that standardised terms may help the team coordinate in a common standard if they need to. If “Medium” doesn’t have a clear definition within the team, there’s a chance of misunderstandings if one person means “Grande” and another means… whatever other terms they have. Might be a small chance, but standards exist to reduce that chance further.
Either way, I don’t know if it’s fair to force your personal terminology on people trained in a different one. I know that I personally hate it in my job when people say they want X and I have to figure out what they mean, particularly if a term has two different meanings, but at least they have an excuse that they don’t know my technical terms and I don’t have a “menu” with those terms they could read it off of.
Hate the company’s dumb vocabulary, sure, but maybe don’t take it out on the workers. Customer service is hard enough, why make it even more uncomfortable?
This is it exactly. You essentially need to confirm that the Menu Item you are naming is exactly what is being ordered. Otherwise the company is open to lawsuit from customers who argue bait and switch. Could solve the problem by, idk, using the standard terminology? But using “fun” names sets the brand apart and creates a unique brand image. Which sells. So companies will keep using stupid terms and employees are going to have to keep insisting on them.
As someone who has done these jobs, I guarantee you I dont care what you call the Super Sweet n Saucy Baby Barbecue Brisket Burger, but I am going to make sure you want that because I got screamed at by the last person who refused to say that and actually meant the Big Baby Charbroiled Beef n Bacon Burger
Exactly, the class conscious thing to do isn’t to get mad at the workers, it is to swallow your pride, order a fucking grande, then go burn down wall street
What the word originally means is irrelevant for the sake of ordering a drink. What matters is what it means in this context. If the term “grande” refers to the drink size you want, then that is the right term to use. If that’s a stupid term, too bad – don’t take it out on the workers.
I’m with you on it all except for the DQ thing. There’s two bits to that. One is that they kinda force you to do it. The renaming the cups into something they obviously know what you mean? Yeah that’s just annoying and no one cares. But if you don’t flip it you can get it in shit. Part of that is also due to number 2. Flipping it isn’t just a marketing trick, actually checks the ice-cream and stuff as well. If its freshly made and it flips but slides out then the machine isn’t setting the icecream to the right temperature and that can indicate other issues.
Like it’s ABSOLUTELY a marketing trick but it’s one that is forced on the employees. However at least this marketing trick has an actual secondary purpose instead of just being frilly bullshit for literally no reason.
I suspect insisting on the “correct” terminology is also a corporate requirement for the other two.
There’s a secondary benefit in that standardised terms may help the team coordinate in a common standard if they need to. If “Medium” doesn’t have a clear definition within the team, there’s a chance of misunderstandings if one person means “Grande” and another means… whatever other terms they have. Might be a small chance, but standards exist to reduce that chance further.
Either way, I don’t know if it’s fair to force your personal terminology on people trained in a different one. I know that I personally hate it in my job when people say they want X and I have to figure out what they mean, particularly if a term has two different meanings, but at least they have an excuse that they don’t know my technical terms and I don’t have a “menu” with those terms they could read it off of.
Hate the company’s dumb vocabulary, sure, but maybe don’t take it out on the workers. Customer service is hard enough, why make it even more uncomfortable?
This is it exactly. You essentially need to confirm that the Menu Item you are naming is exactly what is being ordered. Otherwise the company is open to lawsuit from customers who argue bait and switch. Could solve the problem by, idk, using the standard terminology? But using “fun” names sets the brand apart and creates a unique brand image. Which sells. So companies will keep using stupid terms and employees are going to have to keep insisting on them.
As someone who has done these jobs, I guarantee you I dont care what you call the Super Sweet n Saucy Baby Barbecue Brisket Burger, but I am going to make sure you want that because I got screamed at by the last person who refused to say that and actually meant the Big Baby Charbroiled Beef n Bacon Burger
Exactly, the class conscious thing to do isn’t to get mad at the workers, it is to swallow your pride, order a fucking grande, then go burn down wall street
But grande means large, and I want a medium.
What the word originally means is irrelevant for the sake of ordering a drink. What matters is what it means in this context. If the term “grande” refers to the drink size you want, then that is the right term to use. If that’s a stupid term, too bad – don’t take it out on the workers.
You seem Venti angry.
It does Grande my gears when people think being respectful of service workers is a Tall order
More so than Grande being medium, Tall being the small format is stupid.
Ugh. CatGpT. (͡•_ ͡• )
What do you mean?
Also if they don’t do it you get it free.