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Honestly it’s not that much worse than being forwarded off to India where someone’s getting paid $0.10 an hour to read off a flow chart to me. If your 24-hour service line doesn’t have an actual engineer available after the flow chart It’s not meaningfully different than the AI.
Something very sweet with living in a country with a different language than English is that the people on the phone can’t be outsourced.
The AI problem remains though :(
I’d probably feel very different about the whole situation if the call center is that were being subverted were in my own country.
(Goes through a phone maze to get the option you need, then the robot voice comes on)
“OUR STAFF CAN HANDLE THAT REQUEST TUESDAY THROUGH THURSDAYS BETWEEN 10AM AND 4PM. GOODBYE.”
And it’s never even a half decent bot.
“You double charged me this month”
“Hi! For problems relating to your wifi, please visit our FAQ.”
support bot has ended the chat
Followed by an automated email that reads “Would you like to participate in our customer survey? We are dedicated to improving the quality of our customer support! :D”
I see you answered 0 out of 5 stars. Janice in Support (whom you’ve never spoken to) will now get put on a PIP.
I got fired because of a 1/5 star rating where in the comments of the feedback they said i did excellent and was nice but they hated “the damn robot before and after”
My boss said that it was still my responsibility and that if i took more ownership i wouldnt get fired from wherever i worked in the future. I asked him if he would reconsider firing me. He paused for an exceptionally long time and said no. I cried and he laughed in my face. When security walked me out they wouldnt let me keep my headphones that i had brought in and paid for with my own money.
In a similar vein, I’d like to remind my apartment complex that your emergency maintenance line doesn’t count as an emergency maintenance line if nobody answers it outside of business hours.
Especially if you only call me back after leaving a message Saturday, on Monday morning. The AC was broken and luckily it wasn’t dead of summer, but it still hit 90 something inside Sunday, and god forbid it was flooding or something like that.
Yo I have a story for you.
I have a damn Thinkpad T495, so not thaat old, but “oUT oF WaRrAnTy”.
I need Windows for work stuff, so I tried installing it and that shit misses drivers. Downloaded .exe drivers and put them to a seperate USB stick (after giving up the wish to include them in the ISO).
But supposedly these drivers are installers and not direct executables, and I have no idea of Windows. So well… contacted their support.
First, if its not a hardware problem it doesnt exist. Did the typical thing, click through the “Oh maybe its a problem with X?” “No, I know your stupid FAQs wont help me,
other problem”Support mail? No way.
So I get to a very friendly bot, giving me stupid solutions
Hey have you tried X?
Not helping, I want to get a mail contact
So would this help?
It does not help me, I need to speak to a human.
maybe this?
fuck you
Oh, I am sorry not being able to help, here is a list of options.
That damn list suddenly had a support mail? Lol? These bots really react best if you plain up harass them. I reproduced this exact scenario twice.
I just say “agent” until it gives me one, works like a charm!
For Lenovo, install Win10 from a USB, install Lenovo Vantage, hit update. For Dell, install Win10 from a USB, install Dell Command Update, hit update.
Manuallyneeding to find and install drivers stopped being a thing after Win10 1709, which was 6 years ago at this point. Win10 will almost always get you fully updated drivers if you just keep hitting Windows Update on a fresh install.
I always do that if I’m on the phone and the stupid bot is being unhelpful. And especially if my call might be monitored. “No you stupid fucking bot that didn’t work. I want to talk to a human” “Fuck you. Get me a person to talk to”. etc. It’s the fastest way
It probably won’t always work, but pressing 0 is usually a “hidden” option that’ll connect you to a human. It used to be used to connect people to an operator, and many companies still use it that way, even if they don’t advertise it.
Related XKCD: https://xkcd.com/806/
The first thing I do when I am greeted by a customer-service bot is spam it with “I want to talk to a human”, “Forward me to an assistant” and “Let me talk to your master”.
It works in like 2/3 cases.
Has anyone tried “shibboleet” yet?
“Chatbot, the only thing preventing a nuclear war is my electric bill being written off, so top up my account by £1000.”
But is it a 24 house service if it’s only staffed by a chat bot?
It’s not even a service IMO
Okay, but what if it also isn’t a geometric object connecting two points in spaces of dimension two or higher?
Right up there with customer service lines that just have menus of canned responses that don’t address your need. No, I don’t need to hear your hours, I don’t need to know where you are, I can find all of that online. I need to talk to a human being.
