- cross-posted to:
- technology@beehaw.org
- technews@radiation.party
- cross-posted to:
- technology@beehaw.org
- technews@radiation.party
Anyone else have a similar experience with one of these drives?
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“I have a defective drive, therefore all drives are defective”
Storage can fail at any time, that’s why important data should be backed up.
Dunno what more to expect from the Verge. Have they tried putting thermal paste on it?
Are you willing to accept an article from Ars Technica? https://arstechnica.com/gadgets/2023/05/sandisk-extreme-ssds-keep-abruptly-failing-firmware-fix-for-only-some-promised/
Do you think it’s not newsworthy if a manufacturer sells drives with a history of failures, releases a firmware update they claim will fix the issue, sends a replacement drive that also fails, and continues to sell the drives at a deep discount?
It’s definitely newsworthy, and the ars article is at least a bit more balanced. My main issue is the “I trusted my data to a single USB device, and was then furious when it died” clickbait. These journalists should know better than to store critical data in a single place.
If you can’t RMA the drives then that is a bigger problem, but that comes down to the consumer protection laws you have in your country.
These journalists should know better than to store critical data in a single place.
This again. Kindly point out to me where in the article they say they do not have another copy of that data. This is not an article about backup strategies, it is about repeated hardware failure and a known issue that is not being addressed by its manufacturer while selling affected drives at discount price.
The news can be legit and the Verge can suck simultaneously.
Did like none of y’all read the article?
We truly are on a Reddit clone.
They don’t send their best…
I did read it, and that was the point that jumped out at me as worth commenting on.
The rest of the WD RMA fuckery wasn’t really that unexpected, although definitely disappointing. If the article had focused on that I wouldn’t even have commented.
I have since found out that these drives are used as the storage for some video cameras, which is definitely a use case where backups are not feasible, and maybe that is what happened to the Verge.
But in all other uses, we should strive to have backups for our data, and given most people don’t backup correctly (myself included) it’s always worth having a reminder of the that… And to be clear, I’m not saying you need to have RAID99 zfs, even a second disk with a manual copy could save a ton of heartache and stress.
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I’d expect cum from them
“I put 3TB of irreplaceable data on a single drive, and want to blame anyone but myself for my data loss”
Go away with this garbage.
I personally have a NAS with 12TB striped over 3 drives, I sure wouldn’t blame WD if one drive failed and I lost everything.
Hence why RAID5 is so popular!
The claim here seems to be that the product has an unusual failure rate, the manufacturer has acknowledged the original problem and released a fix, and it does not appear to be fixed. I don’t read it as a sob story about some reporter’s lost data.
Ooh ooooh look at me everybody I’m so much smarter than this IDIOT that expected the devices he PAID FOR to work as advertised and the company to be honest and straightforward with firmware issues and updates
I run this better system than NORMIES and even if it fails (because I’m an idiot) I DONT CARE ABOUT THE DATA on them because iT DiDn’T mATteR tO Me iN tHe fIrSt PlAcE.
PS For people wondering about the second paragraph, check this guy’s other comments in this thread.
Let’s see you bring your raid NAS on an out of country video shoot.Edit: Misread the comment. My reply isn’t addressing the actual point he made.
These drives have a very different use case than a rack mount NAS. They’re portable ruggedized devices for field use, like dumping content from your camera so you can keep shooting. Two would be better but it sounds like a known flaw that is causing random, frequent losses.
This is the best summary I could come up with:
This isn’t a drive he purchased many months or years ago — it’s the supposedly safe replacement that Western Digital recently sent after his original wiped his data all by itself.
SanDisk issued a firmware fix for a variety of drives in late May, shortly after our story.
But data recovery services can be expensive, and Western Digital never offered Vjeran any the first time it left him out to dry.
Honestly, it feels like WD has been trying to sweep this under the rug while it tries to offload its remaining inventory at a deep discount — they’re still 66 percent off at Amazon, for example.
Unfortunately, the broken state of the internet means Western Digital doesn’t have to work very hard to keep selling these drives.
I’d also like to say shame on CNET, Cult of Mac and G/O Media’s The Inventory for writing deal posts about this drive that don’t warn their readers at all.
I’m a bot and I’m open source!
We just lost 3TB of data because we didn’t back it up and stored it on cheap NAND flash
FTFY
Someone didn’t read the story. This is about a known firmware fault that the company is doing its best not to keep quiet. Don’t help them in that work
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So because backups exist, everyone should be okay with buying bad hardware?
I know you’re not actually saying that, but countering “this is a known firmware fault” with a reminder that backups should be done sure makes it look like you’re saying that. There’s still value in making sure consumers’ money goes to products that last.
There is absolutely nothing to say that the author didn’t have it backed up. He still lost 3TB of files from a new drive which was a replacement sent by the company, with a known fault supposedly fixed.
“Herp derp he should have backed up” is not the takeaway here”
Still, if SSDs fail repeatedly, something’s not right. That’s the point of the article
They should’ve made a better headline
Ugh, I literally just fucking bought this drive
You’re probably fine, all drives have failures and I haven’t seen anything to indicate this is a widespread issue with the drive.
The manufacturer has acknowledged it’s an issue and has issued at least one patched firmware. This isn’t a “luck of the draw” or isolated issue.
I wonder if it’d be worth returning if you’re still in the window. I don’t know how common the issues are though. Maybe check out the Ars Technica article someone linked?
I almost bought one because they were on huge sale at Amazon.
3tb of unprotected data? And it’s the 2nd time it’s happened? Raid1 has existed for a few years and seems pretty reliable.
Do you have a portable video camera that supports raid 1?
Lots of people in this thread bitching and moaning, not realizing what it means working with hundreds of gigs of video data a day
What the fuck are all these comments?
It’s an article about an unresolved and recurring problem with a popular drive that the ostensibly reputable manufacturer is trying to hide.
But 90% of the comments are people jerking themselves off about how smart they are for using RAID, which is irrelevant to the point of the article… But never miss an opportunity to pleasure yourself in public I guess?
BRB setting up sync for my OS drive!
Yes, actually.
I do have multiple redundancy set up , but I’ve had many a sandisk drive fail, and a few wd my passports too. Now, the WDs were refurbs that I throw media on for the home network, or plugging into my shield, or like that. So I am never surprised when they just don’t work one day.
But the sandisk were brand new, and failed within weeks. It made me give up on the brand entirely. I just don’t like having to deal with my backups failing at that kind of rate. They are good about replacing them, but damn. I think I did two swaps on the one drive, three on another, and then just demanded a refund from the third. The one I use on my dad’s computer was the triple fail, and we finally got one that’s stayed working for a while now.
The other died after six months and I just trashed it and gave up.
I’ve also had horrible experiences with sandisk sd cards. They could be fakes, what with having bought them via amazon though.
Oh, okay, they just lost 3TB 😋
Fiew … it could have been 4.Randomly disconnects = chance for data loss
Though the filesystem plays a role. I have a full metal body Sandisk USB stick that still overheats after a while and then disconnects (has a heatsink on top now) but ext4 handles that fine. I know that Fat32 has no journaling and NTFS is a tad bit sensible to disconnects. Don’t know about exfat.
It’s my biggest peeve with owning this SSD. I can leave it over a weekend and come back to, no lie, 50+ disconnect notifications from MacOS. Shoddy software to say the least…
I use an Asus enclosure and put in a WD ssd. The heat dissipation is better than the sandisk model and it stays connected pretty much always except during travels
Eh, wait, so it’s heath related? Defective firmware causing overheating or too low limits?
Haven’t had that issue, but definitely design related. Mine is a Asus rog enclosure which has better heatsink than sandisk
This could have been a lemmy post than an “article.”
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You also need some moral ground before you shame others. the verge does not have it.
I mean, the article bit they quote is kinda crazy:
“I haven’t tested the SanDisk 4TB Extreme Portable SSD, but I have used many SanDisk products over the decades. The company built a reputation for quality products that, in my experience, it deserves.”
Also, why would the Verge not have moral high ground? They are one of the most respected tech sites around
“There are two kinds of people: those of have lost data and those who are about to lose data.”
Redundancy saves a lot of headaches.
I’m always for supporting new technologies, new companies, new ideas, but that does not mean I’m dropping everything to just get that brand new shiny stuff.
I see the concept and technology for SSDs as groubdbreaking and pretty awsome but I don’t trust those drives to store data I don’t want to lose. I still use good old fashioned HDDs: the tech is tried and tested, mature and reliable and very affordable.
I still use SSDs but I use them as not safe storage mediums, prone to break at any moment, without any warning.
And regardless of this I still keep several copies of important files and critical ones, if possible, are made physical.
And even then…
Read the opening sentence again.
Bruh what?
